About
An insurance industry professional with a passion for telling engaging stories around technically detailed business concepts.
My key career objective is to expand my technical and non-technical skills as a Tech Enablement Specialist in the Enterprise Services team at IAG, while supporting executive management through delivering key projects such as the Intelligent Operations & Observability transformation.
With over 4 years of experience at IAG — both as a graduate and as a business analyst — I offer an informed perspective on emerging concepts such as the future of AI/ML Ops, and how they should be delivered. I currently use this knowledge to accelerate delivery of the Intelligent Operations & Observability project and support other T&O operational projects.
Now
Last updated May 2026
Experience
Tech Enablement Specialist · IAG
Lead enablement on the Intelligent Operations & Observability transformation, preparing and delivering material for executive touchpoints and informing technical and project-level decision making. Project manage key initiatives across Enterprise Services including GitHub Cloud migration, retention & disposition plans, CMDB Cloud Discovery, Splunk optimisation, and Operational Readiness automation. Drive adoption of GenAI through use case cataloguing and Inclusive Innovation.
Business Analyst · IAG
BA in the Product Ownership team. Drove a 20% uplift in well-managed assessment completion across Product Owners, facilitated training for multiple teams (including IDAM), and onboarded 10+ products with hyper-care for each team.
Graduate · IAG
Rotations across Tech Strategy, Product Ownership, and the ServiceNow Platform. Built skills across stakeholder communications, UX design, business analysis, strategy, content delivery, and well-managed & Agile practices. Earned SAFe Agilist 5.1 and Google Data Analytics certifications.
Claims Processing & Lodgement · IAG
Claims management, customer interaction, collaboration, and problem solving across high-volume claims workflows.
Workforce Contractor · Australian Taxation Office
Customer service and onboarding/training of new starters, with a special interest in small business taxation.
Projects
Side projects on GitHub — mostly self-hosted study tools and small webapps.
CCP Drill
TypeScript FeaturedAdaptive practice tool for the AWS Certified Cloud Practitioner (CLF-C02) exam. 412 exam-quality questions across all four domains, an adaptive engine that focuses practice time on weak areas, instant explanations, and a per-domain results breakdown. Zero backend — runs entirely in the browser.
GenAI Readiness Tool
JavaScript FeaturedA 12-question organisational readiness assessment across four dimensions: People & Culture, Process & Data, Technology & Tools, and Governance & Risk. Scores 0–60 and maps to an adoption tier with a radar chart and prioritised action plan.
Marathon Training Dashboard
JavaScript FeaturedUpload a CSV training log and get instant analytics: weekly mileage bar chart, cumulative distance line chart, summary stats, and race time predictions for any distance using the Riegel formula. No backend — runs entirely in the browser.
Overwatch Coach
JavaScript FeaturedStat-based coaching agent for Overwatch 2 competitive play. Enter a BattleTag, pick a queue, and get role-specific advice driven by a rules engine tuned to your rank. Pulls live competitive stats via the OverFast API with per-hero breakdowns for your top 3 most-played heroes and win-rate highlights across all seasons.
More projects
AWS SAA-C03 Study App
JavaScriptInteractive 6-week study guide for the AWS Solutions Architect Associate exam, built with React + Vite. Each week pairs exam-focused concepts with hands-on console labs and checkpoint questions, structured around the official SAA-C03 domain weightings.
Flavour Pairing Explorer
JavaScriptInteractive food pairing tool based on volatile compound overlap. Pick an ingredient and discover which foods share its aromatic compounds — the molecular science behind why strawberries and black pepper work together. 25 ingredients across 8 categories.
French Study
JavaScriptA personalised A1–A2 conversational French webapp. Six lessons covering greetings, numbers, café ordering, navigation, daily routines, and shopping. Each lesson includes vocabulary, sample dialogues, grammar tips, and multiple-choice quizzes. No build step.
IDP Test
JavaScriptAn Internal Developer Portal UI for scaffolding AWS CDK deployments from the cdk-patterns/serverless library. Pick a deployment pattern and download a ready-to-run bash script.
Skills
Delivery & Strategy
- Business Analysis
- SAFe Agilist 5.1
- Agile / Scrum
- Product Ownership
- Stakeholder Management
- Project Coordination
Platforms & Tools
- ServiceNow
- Now Assist
- GitHub
- Splunk
- CMDB
- Jira
- Confluence
Cloud & Data
- AWS Cloud Foundations
- Google Cloud Foundations
- Google Data Analytics
- AWS CDK
- SQL
- Cloud Discovery
AI & Emerging Tech
- GenAI Enablement
- LLM Use Cases
- AI / ML Ops
- Agentic AI
- Inclusive Innovation
Programming & Analysis
- Python
- JavaScript
- TypeScript
- R
- MATLAB
- Stata
Communication
- Executive Comms
- Technical Storytelling
- Training & Facilitation
- UX Design
- Excel / Word / PowerPoint
Education
Bachelor of Business · Queensland University of Technology
Finance Major, Mathematics Minor · Dean’s Honours Program · GPA 6.0 · Dean’s List
AWS Certified Cloud Practitioner · Amazon Web Services
Foundational AWS cloud concepts, services, security, architecture, pricing, and support (CLF-C02)
SAFe Agilist 5.1 · Scaled Agile
Scaled Agile Framework certification for enterprise Agile delivery
Google Data Analytics Certificate · Google
Data analysis, visualisation, and tools including R, SQL, and Tableau